PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains how Helen Hocking Jewellery collects, uses, stores and protects your personal information when you visit our website, place an order or sign up to our mailing list.

This Privacy Policy applies to all visitors to our website and should be read alongside our Terms and Conditions.

By using our website, you acknowledge the practices described in this Privacy Policy.

WHO IS RESPONSIBLE FOR YOUR DATA?

Helen Hocking Jewellery is the data controller responsible for the personal information collected through this website.

Helen Hocking Jewellery
Website: www.helenhockingjewellery.co.uk
Email: info@helenhockingjewellery.co.uk

If you have any questions about how your personal information is used, you can contact us using the details above.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal information, or personal data, is information that can be used to identify you.

When you place an order or interact with our website, we may collect:

  • Your name

  • Billing and delivery address

  • Telephone number

  • Email address

  • Details of items ordered

  • Information relating to your order and payment

  • Information you provide when contacting us

We also collect your email address when you choose to subscribe to our newsletter.

Payment information is processed securely by our payment provider. We do not store your full payment card details.

INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE

When you visit www.helenhockingjewellery.co.uk, certain technical and usage information may be collected automatically through cookies and similar technologies.

This may include:

  • Your approximate geographical location

  • Your browser and device type

  • Your IP address

  • How you were referred to our website

  • Search terms used to find our website

  • Pages and products you view

  • Your journey through the website

  • How long you spend on the website

We use this information to understand how visitors use our website and to help us improve the website and customer experience.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your personal information to provide our services and give you a smooth shopping experience.

This may include:

  • Processing and fulfilling your order

  • Taking and processing payment

  • Delivering your jewellery to your chosen address

  • Sending order confirmations and dispatch notifications

  • Responding to enquiries or issues relating to your order

  • Processing returns or refunds

  • Managing newsletter subscriptions

  • Sending marketing emails where you have given us permission to do so

  • Understanding how visitors use our website

  • Improving our website, products and customer experience

  • Meeting our legal, accounting and regulatory obligations

If you contact us through social media, we may respond through the same platform or move the conversation to email where appropriate.

If you enter a competition, we may use the personal information you provide to administer the competition and contact you if you win.

OUR LEGAL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on how you interact with us, we may process your information because:

It is necessary to fulfil a contract with you – for example, to process, fulfil and deliver your order or manage a return or refund.

You have given us your consent – for example, when you subscribe to our newsletter or consent to non-essential cookies.

We have a legitimate interest – for example, to respond to enquiries, improve our website and services, prevent fraud and understand how our business is performing, provided those interests do not override your rights and interests.

We have a legal obligation – for example, where we are required to retain transaction information for tax, accounting or other legal purposes.

You can withdraw your consent to marketing communications at any time by using the unsubscribe link included in our emails.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell or rent your personal information.

We may share your personal information with trusted third-party service providers who help us operate our website, process payments, communicate with customers and fulfil orders.

These may include:

  • WooCommerce – to operate our online shop and process orders

  • Stripe / WooPayments – to securely process payments

  • MailerLite – to manage newsletter subscriptions and send marketing emails

  • Google Analytics – to help us understand how visitors use our website

  • Royal Mail, Evri or other delivery providers – to deliver your order

  • Our website hosting and technical service providers where necessary to operate and maintain the website

We only share the information necessary for these providers to perform their services.

Some service providers may process information outside the UK. Where this happens, appropriate safeguards are used where required by data protection law.

MAILING LIST

If you choose to subscribe to our mailing list, we collect your name and/or email address so that we can send you news, product launches, offers and other information that we think may interest you.

We use MailerLite, a third-party email marketing provider, to manage our mailing list and deliver our emails. MailerLite may collect information about email opens and clicks to help us understand and improve our communications.

We do not rent or trade our email list with other organisations or businesses.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us at info@helenhockingjewellery.co.uk.

Placing an order does not automatically subscribe you to our marketing emails. You will only receive marketing communications where you have chosen to opt in.

GOOGLE ANALYTICS

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as your IP address, device information, browser information and how you interact with the website.

Data is collected in an aggregated and anonymised form where possible and is used to understand website usage, improve our website and provide a better customer experience.

Analytics cookies are only used in accordance with your cookie preferences where consent is required.

COOKIES

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites function correctly and can provide information about how visitors use a website.

Some cookies are necessary for the website and online shop to function correctly. Others, such as analytics cookies, help us understand how visitors use the website.

Where required, non-essential cookies will only be used after you have given your consent.

You can manage your cookie preferences at any time using our cookie consent tool. You can also control or delete cookies through your browser settings, although disabling certain cookies may affect how the website functions.

For more detailed information about the cookies used on our website, please refer to the information provided through our cookie consent tool.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.

For example, information relating to purchases may need to be retained for accounting and tax purposes.

Newsletter information will normally be retained until you unsubscribe or ask us to remove your details, subject to any information we may need to retain to record your preferences.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Our website and the third-party services we use employ appropriate security measures to protect the information they process.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how your information is processed

  • Object to certain uses of your personal information

  • Request the transfer of your information in certain circumstances

  • Withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please email info@helenhockingjewellery.co.uk.

We will normally respond to requests within one month.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: www.ico.org.uk
Telephone: 0303 123 1113

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

We recommend checking this page periodically for any updates.

Last updated: September 2026

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Helen Hocking Jewellery
Email: info@helenhockingjewellery.co.uk
Website: www.helenhockingjewellery.co.uk